Refund policy
Shwink has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact support@shwink.com.au. Please note that returns will need to be sent to the following address: Shwink Pty Ltd, Shop 2/290 Boundary Street, Spring Hill, QLD 4000.
If your return is accepted, Shwink HQ will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to Shwink without first requesting a return will not be accepted.
You can always contact Shwink HQ with a return question at support@shwink.com.au.
Damages and issues
Please inspect your order upon receipt and contact support@shwink.com.au straight away if the item is defective, damaged or if you receive the wrong item, so that Shwink HQ can sort an exchange for you right away. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery. Please make sure you have photographic or video evidence to help process your claim as quickly as possible.
Responsibility
Returned items are your responsibility until they reach Shwink HQ, so make sure they're packed up securely and can't get damaged on the way! As the parcel remains your responsibility until it arrives back at Shwink HQ, ensure that you retain your proof of postage in case you need to contact us about your return. The cost of the return isn’t covered by Shwink, unless the product is faulty in which this will be refunded back to you once the return has been received.
Shwink is not responsible for any items that are returned by mistake. If Shwink HQ is able to locate them (which is not always possible) and you'd like these returned to you, you may be asked to cover the delivery cost.
Refunds
Shwink will notify you once your return has been received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your return has been approved, please contact support@shwink.com.au.
Unreasonable Claims / Fair Use Policy
Shwink closely monitors unusual return patterns and activity, therefore if fraudulent activity is suspected within your account, Shwink may have to withhold issuing a refund or block your account and any associated accounts entirely.
Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering and returning higher than the average return rate, unusual patterns of returns activity.
If you return items that do not match what you originally ordered, Shwink reserves the right to refuse the return. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.